Aspirations Support Bristol

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider asked people for feedback in different ways to ensure they understood and engaged where possible. They were aware of the potential barriers and challenges people may face. Staff listened to people and tailored their care and support when required. Relatives felt able to contact members of the management team or other staff if they had concerns or problems. Staff looked for ways to address the barriers people might face to improve people’s care and achieve equity. They were committed to providing good quality care which met people’s individual needs. There was an awareness of equality and human rights legal requirements throughout the organisation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff were committed to providing good quality care which met people’s individual needs. One staff member told us, “Aspirations take pride in the care they give and after working for Aspirations for over 10 years I am still proud to be a part of the team.” Staff were positive about their role and told us they aimed to advocate for and support people to develop skills, promote and maintain independence and enhance people’s lives. They shared examples of things they had done to support people which they were proud of, and they were aware and sensitive of the challenges people may face. Staff understood their role in ensuring people's equality and diversity needs were met, and diverse needs were assessed and considered on an ongoing basis. Staff received training in equality and diversity and empowered people by presenting information and options in different ways and always offering choices.

People who used the service were asked to provide feedback in various ways. Staff held regular meetings with people to gather feedback and review their needs. Where necessary, this resulted in changes to people’s support and the services provided. If people were not able to engage in these, relatives would help to support them to ensure barriers were removed and everyone was given an opportunity to feedback about their care in ways that worked for them. People and relatives were regularly asked to provide formal feedback about their experience. Surveys were carried out and these were reviewed and analysed to support change and action where necessary.

Feedback was positive about individuals’ experiences with managers, staff, and the services provided. It was evident staff empowered people and their relatives to influence how they were supported. Everyone felt staff listened to their views and acted on any feedback. Comments included, “I do feel that I am able to express my views and they would be acted upon swiftly and efficiently” and “My relative’s rights are respected, and staff treat them well.” People knew there was a key member of staff they could go to if they had any questions or needed support.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.