- Dentist
Toothshine Dental Clinic
Report from 11 November 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 31 January 2025. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Toothshine Dental Clinic is in Grays, Essex and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses, 1 dental hygienist and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 15 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 14 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Overall, I highly recommend Toothshine to anyone looking for an exceptional dentist. Their combination of expertise, compassion and patient-centred care is truly remarkable. I'm grateful to have found such a fantastic dental practice and look forward to my future visits!” and “The number of 'Thankyou' cards in reception, from patients, gives a good indication that I am not alone in my elevated view of the practice. I remain confident that Toothshine Dental practice will continue to meet my dental needs in the future and am more than happy to travel the 200 mile round trip to receive the best care available. I never hesitate to wholeheartedly recommend the practice”. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. When they were prescribed medicines, patients felt that sufficient information was given. Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.