Toothshine Dental Clinic

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. These included level access for wheelchair users or pushchairs, ground floor treatment rooms, a fully accessible toilet, reading glasses, large print or alternative formats and access to language translation and sign language. Staff were clear about the importance of providing emotional support to patients when delivering care. The practice manager oversaw all incoming calls to the practice during opening hours and when the practice was closed. They described how they ensured patients’ needs were immediately addressed and we observed how they were not only aware of the patient but of their family and circumstances. Patients we spoke with praised the welcome they received from the practice manager and their team on arrival at the practice.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability. The practice displayed its opening hours and provided information on their website, patient information leaflet and social media pages. The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines. The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. The practice team held a daily huddle where they went through the day list to prepare for each patients’ specific needs. At the end of the day there was a debrief with the practice manager where the staff discussed any issues or concerns or anything requiring a follow up by the practice team. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.