Redlands House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them and those who were important to them. From the care records we viewed, we saw that people’s holistic needs had been thoroughly assessed, robustly recorded and regularly reviewed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation, current evidence-based good practice and standards, and with other health and social care professionals. For example, we saw that the service used nationally recognised assessment tools to support people’s skin integrity and nutrition. Our observations also confirmed that people had enough to eat and drink and that they were offered choice in relation to this.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The health and social care professionals who provided feedback told us the service knew and understood people’s needs well which ensured robust handovers of information which supported the continuity and coordination of people’s care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People told us this and records confirmed it. For example, one relative said, “[Family member] gets all their medical care done. [Family member] had some symptoms which resulted in a medical diagnosis. The staff looked after [family member] so well, and gave them good, healthy food.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The relatives we spoke with confirmed this and staff agreed. We saw that regular reviews of people’s care took place, and relatives told us they were involved in these. One relative said, “I have seen the care plan and have done reviews. I can see the care plan anytime I like; they are great. Staff phone me if anything is wrong and they tell me about things. I can’t fault it; everyone is so friendly and helpful.”

The provider told people about their rights around consent and respected these when delivering person-centered care and treatment. Our observations showed that staff sought people’s consent at the point of delivery of care and formal consent was in place as required by the Mental Capacity Act 2005.