Pear Tree Court

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We only looked at the quality statement of ‘Responding to people’s immediate needs’ in this key question at this assessment. Although staff knew people well and cared for people in a kind and compassionate way, staffing arrangements sometimes impacted on how quickly staff could respond to people.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Some people and relatives told us staff responded to people’s immediate needs in an effective and timely way. For example, a relative said, “Even though she is very deaf they are very good in knowing her mood, by just looking at her. They are very responsive”. However, another relative was concerned their relative had not been given sufficient pain relief quickly enough when they needed it.

Some staff told us staffing levels impacted on their ability to respond to people’s immediate needs promptly. For example, a staff member said, “A lady this morning at 8:15 asked for the toilet, had to say no, [due to other tasks]. She said yes, ok I’ll wait but it’s horrible. She was buzzing.” Other staff told us they had the time and skills to prevent discomfort, concern or distress for people.

People were mostly responded to when they needed support. However, we were required to seek staff support for some people who were unable to use a call bell when they required help. Once staff were available to provide support, they did so with care and compassion.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.