Pear Tree Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We only looked at the quality statement of ‘Planning for the future’ in this key question at this assessment. The provider had processes to ensure people were supported effectively at the end of their lives. People and relatives were positive about how they had ben supported by staff to plan for future events.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives told us they had the opportunity to plan their end-of-life care. For example, a relative said, “Yes, we have had the conversation in the last two months. It was very positive and amazingly well handled. We now have an end-of-life plan in place.” Relatives were positive about the support people received at the end of their life. For example, we saw a card that read, “I just wanted to express our deepest gratitude for taking care of my [relative] with respect, dignity and first-class care to the very end.”

Staff told us how they provided people with respectful and personalised care at the end of their lives. For example, 1 staff member said, “I hold their [people’s] hand, take your time with them, speak to them, provide as much comfort as possible and support their relatives. It’s a privilege to be able to care for them at the end of their life.”

People had end of life care plans and staff had the skills and knowledge to support people in the way they preferred. The home had embarked on the ‘Gold Standard Framework’. This is specialised training with the aim of providing people with ‘gold standard’ care at the end of their lives.