Ashdown House

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of assessment 15 July 2024 to 5 August 2024. Ashdown House is a residential care home providing accommodation and personal care to up to 24 people. At the time of our assessment there were 17 people using the service. As part of our assessment activity, we undertook on-site visits on 15 and 17 July 2024. This assessment was prompted by information we held about this service. We assessed a total of 15 quality statements. At the last inspection, this location was rated good. During this assessment, we found several concerns with the quality and safety of people’s care. We identified three breaches of the legal regulations in relation to safe care and treatment, staffing and governance. The overall rating of this service has changed to requires improvement.

People's experience of this service

People and their relatives told us they felt confident the right action would be taken in the event of an accident or incident. People and their relatives did not share any concerns about their safety at the service. However, people’s risks were not always adequately assessed, managed or mitigated which placed people at risk of harm. People were placed at risk of harm as not all staff had received training in moving and handling. People were at risk of not receiving their medicines as prescribed. Most people and their relatives felt the environment was clean. However, our findings during the site visit meant that people were not always protected from the spread of infections. We identified gaps in environmental safety checks which could impact people’s safety. People and their relatives gave positive feedback about the care staff at Ashdown House. However, we also received feedback that suggested staff did not always respond to people’s needs appropriately due to a lack of staff.