Ashdown House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed only one quality statement during this assessment for the key question of caring. People and their relatives gave positive feedback about the care staff at Ashdown House. During our site visit we observed staff responding to people when they were able to, to minimise any discomfort, concern or distress. However, during busy periods of the day, we observed staff were not always available to respond to or anticipate people’s needs.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives gave positive feedback about the care staff at Ashdown House. One relative said, “The staff do everything they can to support my loved one. The staff are very loving and show it”. Another relative said, “The staff are loving and have a real desire to care” However, we also received feedback that suggested staff did not always respond to people’s needs appropriately due to a lack of staff. One relative told us, “The staff do not always respond promptly to the call bell, and sometimes at night when my loved one uses the call bell to go to the toilet they are told ‘you have a pad on so you can use the pad’.”

Staff told us how they listen to people’s views, wishes and provide comfort to people where they can. However, the feedback we received from staff during the assessment in relation to staffing levels meant they we could not be assured that people’s immediate needs were always met.

During our site visit we observed staff responding to people when they were able to, to minimise any discomfort, concern or distress. However, during busy periods of the day, we observed staff were not always available to respond to or anticipate people’s needs. For example, we observed one person to be sat at the dining room table for over an hour with no food, drink or company. The person required staff support with mobility and staff had not anticipated the need for them to be supported to another area of the home to be comfortable until prompted by the inspector and registered manager.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.