Longley Hall Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The service worked in line with the principles of Right support, Right care, Right culture. People were treated with dignity and respect, and staff promoted people’s independence, choice and control. Staff knew people well and people had control over their day to day activities and how they spent their time.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to achieve their goals; 1 person was working towards obtaining their own car and another was learning how to self-administer their medication. People were comfortable around staff; we saw staff had a good rapport with people. We saw incidences of people and staff laughing and joking together and people told us they were happy. A relative said, “[Name] is happy and is always laughing.” Another relative said, “[Name] has privacy when they wish, they go to their room and like to go on their PlayStation.”

Staff were passionate about promoting people's choice and independence. One staff said, “We plan what people would like to do, but this changes every day, we ask people each day what they want to do as they can change their mind.” Another staff said, “We do menus with people, but they might not fancy that food on the day, so we ask them what they would like to eat and sometimes they choose something different.”

We observed choices being offered to people, such as where people would like to eat, where they would like to sit, what activities they would like to do and meal choices. People were supported in line with their personalised needs, we saw staff playing games of people's choice and people being supported in their own vehicle which was their favourite activity.

Care plans contained information about people’s preferences and choices, and provided up to date guidance for staff about how people were supported to make choices. 1 care record detailed how staff take a person to their wardrobe so they can pick out their own clothes for the day.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.