Longley Hall Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People and relatives were involved in their care and the service was centred around the people in their care. People had their individual needs met, including those with protected characteristics under the Equality Act. Peoples social, cultural and religious needs were assessed and met.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were provided with information which was tailored to their needs, such as easy to read formats, gestures and flash cards. People had recently been supported to vote if they wished to do so and were provided information in accessible formats to enable them to choose to do this. People were supported by staff who knew them well and records evidenced people were able to raise suggestions and were listened to. Relatives told us communication from the service was good. One relative said, “Since the new manager came, I am properly kept informed, and we get photos.” Another relative said, “We receive fortnightly updates.”

Staff told us how they built up a rapport with people and got to know their communication styles. Staff understood their roles and responsibilities to provide people with information in their preferred communication styles, to ensure people could make their own choices.

Staff were trained in relation to GDPR and personal information was handled and stored appropriately. Care records contained detail about how information should be shared with people, to maximise their choice and control.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Support was tailored to meet peoples individualised needs and wishes. One person had recently requested a gaming room, and this was done for them, this person also raised money for charity by completing a gaming session. People had been involved in decorating their own rooms, for example one person had recently had their bedroom painted in their favourite colour. A relative said, “I am happy [name] has had their room decorated.” People had their food prepared in line with their religious and cultural preferences and people chose to wear clothes appropriate for their chosen culture.

An activities co Ordinator was in place and an activities hub was on site, where people could choose to gather for activities if they wished to do so. Activities were tailored to peoples wishes and a variety of activities were offered, including pet zoos and nights out to a local nightclub for themed nights. One person had recently completed care certificate training. One staff said, “People do all sorts, things they like such as shopping, they choose what they want to do.” Another staff said, “[Name] is learning how to bake.”

Care plans acknowledged people's beliefs and preferences. Systems were in place to ensure people were listened to and had support tailored to their wishes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.