Southern Hill Hospital Also known as 1-4807189797

The design, layout, and furnishings of the ward supported patients’ treatment, privacy, and dignity. Each patient had their own bedroom and could keep their personal belongings safe. There were quiet areas for privacy. Patients told us the food was of very good quality and patients could make hot drinks and snacks at any time. The service treated concerns and complaints seriously, investigated them and learned lessons from the results, and shared these with the whole team and wider service. However, lessons learnt did not always reach frontline staff.