London Care (Lew Evans House) Also known as SE22 0QF

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us that overall they were supported by kind and caring staff who treated them with respect. A small number of staff were described as supporting them very well. One person said, “Some of the staff here are beautiful, lovely, they are angels.” People received the support they needed from staff to maintain their independence. Their choices and preferences and individual protected characteristics such as gender, disability, religion culture and sexuality were respected. Staff gave us examples of how they would adapt their support for people according to their individual needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People said overall staff had a caring approach and described how staff consulted them about their support. One person told us, "The staff here hare very good. Some do help me a lot. They are kind and cheerful." We observed people interact with staff in a positive way in the corridors and communal areas.

Staff clearly knew people’s needs well and spoke positively about the relationships they had developed. For example, asking people what they would like to eat or wear. They described how they helped maintain people’s dignity when they provided support with personal care.

The local authority monitoring report from earlier in the year recorded “The staff, including the housing officer based at the service, are passionate about their work and the well-being of the service users. The interaction between staff and service users was observed to be positive.” Correspondence we reviewed praised staff at the service for their response to a change in a person’s needs.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were encouraged to be as independent as possible. One person remarked, “ The carers do try to support my independence, they encourage me to do as much as I can personal care wise, so I can wash some areas and then they help with others.”

Staff told us care records were up to date and regularly reviewed. Care records contained information about people's preferences, likes and dislikes and what things they could do for themselves or where they may need support. They were able to demonstrate they understood how to encourage people's independence and maintain people's dignity when they provided care.

Assessments indicated where people might need support and what they could manage themselves. We saw where an increase in people’s needs were identified the branch manager communicate this effectively with the local authority to ensure an increase in support where needed. There was effective communication about people’s needs with health professionals where required. The service supported some people who were placed there as part of an enablement package to support them become more independent after a hospital stay and enable them to return to their own home in the community.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.