London Care (Lew Evans House) Also known as SE22 0QF

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Staff were complimentary about the branch manager and said they thought it was a good service to work for. Many of the staff had worked at the service for a number of years. The staff team worked well together and communicated well. Staff understood their roles and responsibilities and were focussed on delivering high quality care to people. They said they were encouraged by the management team to deliver high quality care to people. The branch manager told us they were well supported by the provider in their role. The provider had arrangements in place to oversee and manage performance and risks to the quality of the service so that issues could be addressed and rectified. Some of the audit records needed more detail to ensure the issue could be addressed with the relevant staff member where needed. The branch manager acknowledged this and acted to improve the quality of checks completed. The service worked in partnership with other professionals and organisations to ensure people’s needs were met. question. on.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff spoke positively about the branch manager . One staff member said, “I am motivated by the support I get from my manager. They are always ready to help and you can go to them for support. “ Another staff member told us, “ The manager is passionate about her job, dedicated and always wants us to learn.” Staff all told us that any issues or concerns would be dealt with promptly by the branch manager. Staff said they thought the provider wanted to provide good quality care and motivated staff to do this. The provider operated an employee of the month and staff nomination scheme. There was also a WhatsApp group where staff could communicate and express their views directly to senior management. They told us they enjoyed their job and worked well as a team. The branch manager told us they were being well supported in their role by the management team.

There were systems to manage and monitor the service to identify shortfalls or improvements. The provider sought feedback through spot checks and surveys so issues could be identified and rectified through action plans. Audits were carried out across medicines records, daily records and care plans. Spot checks were also carried out to ensure staff were carrying out their roles as expected. We found some improvements needed to the quality of some audit records as they did not always identify the date when an issue occurred to ensure that where short falls were found these could be addressed with the relevant staff. The acting manager acknowledged this and addressed this with the staff responsible for the audits following the site visit. The provider shared relevant information with external organisations, including the CQC, as required in a secure way. Notifications had been made to CQC appropriately. Regular staff meetings were held to ensure there was good communication between the staff group and to share learning. The local authority commissioning report recorded the management team were, “Open to feedback and had taken steps to address areas for improvement. They have established regular meetings with housing, arranged refresher medication training for staff, ensured staff training is up-to-date, and renewed DBS checks for staff.” We found these areas had been fully addressed. There was positive feedback from the housing team about the branch manager and their responsiveness to any concerns. They told us, “The branch manager is a delight to work with and professional gets on well with many people. If there is an issue then they are on it. They and some carers go above and beyond.”

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.