Great North Home Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff understood person-centred care and demonstrated how people were given choice and control in their lives. People’s care records were detailed and documented their history, preferences and health and mental health care needs. Records gave guidance about people’s daily routines if they could not tell staff themselves. This information assisted new staff, not familiar with people’s preferences, as they had guidance to provide appropriate care and treatment. The service was able to demonstrate how they encouraged people to make choices about their daily care such as how and when they received their personal care or what social activities they enjoyed. People’s care plans provided staff with sufficient guidance about how to maintain their independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to make choices, their independence was promoted and they were supported to be involved in decision making. A person commented, “I am totally happy with the service. I’m trying to move house. I want my own independence in future.” People's independence was promoted, and they chose how they spent their time. People were supported by staff to pursue their interests. A person told us, “Staff try to encourage us to go out. I like to go to Morpeth and Sunderland for a walk and look around.”

Staff understood people had a right to have choice and control and make decisions about how their care was provided. They gave examples of how they offered people choices and maintained people’s dignity and independence during aspects of their care and support. They communicated with people in the way people preferred. A staff member told us, "We support the development of ‘life skills’ activities, the person is very much at the centre of decision making."

Processes, systems and policies were in place to ensure people’s independence was promoted and their rights and choices respected. People's choices and preferences were included in care plans. Care plans and risk assessments were updated and amended regularly when people’s needs, wishes or preferences changed. There was information about their likes and dislikes and their preferred routines and how they wished to spend their day. Guidance was available in people's care plans which documented how people communicated. The service used easy read/pictorial information to inform people and help them with decision making.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.