Great North Home Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Care and support was personalised and responsive to people’s individual needs and interests. People’s needs were regularly reviewed, and staff worked in close partnership with people, relatives and relevant professionals to make changes. Staff received training in equality and diversity and person-centred approaches to help them recognise the importance of treating people as unique individuals with different and diverse needs. There was a high level of awareness of and adherence to equality and human rights legal requirements in the service. Staff supported people to access services they may require, and advocated, with other advocates if necessary, to ensure any additional care and treatment needs were assessed and met.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us the staff actively sought out and listened to information about their experiences and what their aspirations were for their care package. Staff advocated for people and their rights and respected equality and diversity. A relative commented, “[Name]’s confidence has grown, they are flourishing and now expressing themselves in all sorts of ways. Staff suggest things and [Name] wants to do them now when [Name] would not have done it with me.”

Staff explained how they ensured people’s rights were protected, no matter what health or care related need people may have. Staff ensured people who could not advocate for themselves were supported to have a good experience of care.

Staff and leaders listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff demonstrated an understanding of people’s human rights and their right to equality. The service worked in partnership with relevant healthcare professionals to identify and meet the needs of people at risk of experiencing inequalities. People’s care records showed how staff ensured people’s human rights and protected characteristics were included and protected. Care plans included information around people’s identity, things important to them, their wishes and relationships they wanted to maintain.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.