- Care home
The Willows Care Home
Report from 11 November 2024 assessment
Contents
Ratings
Our view of the service
The Willows Care Home is a care home providing personal care to up to 17 people. The service provides support to people over 65 who may live with dementia, physical disabilities and sensory impairments. The Willows Care Home accommodates people in one adapted building. At the time of our assessment there were 10 people using the service. The service was last inspected on 27 April 2023, with an overall rating of requires improvement. This assessment was prompted in part due to concerns raised about staffing levels, medication issues, peoples’ safety from falls, food quality and portion sizes, infection control, risk management, and general lack of record keeping. We completed the assessment of the service between 11 November 2024 and 13 December 2024. We visited the service on the 25 November 2024. At this assessment, we looked at 19 quality statements in the key questions of safe, effective, caring and well-led. The provider had processes in place to protect people from avoidable harm and abuse. Staff had received training in safeguarding and knew how to report any concerns to management. People’s care plans were personalised and reflected their needs and preferences. Risks to people were largely identified and recorded so their safety was protected. There were enough staff to meet people’s personal care needs, though an increase of staff would ensure improved observation for peoples’ safety. People were supported to have choice and control and were involved in planning their care. People were referred to other health agencies to promote their wellbeing. People knew how to give feedback. The manager was visible and supportive. Staff understood their roles and responsibilities. Systems were in place to monitor the quality of the service and care provided. Actions were taken to improve the service.
People's experience of this service
We spoke with 2 people who lived at the home about their experience of the care provided, and 8 relatives about their experience of the care provided to their family members. We spent time seeing how people were cared for. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We saw staff responding to peoples’ needs in a relaxed and friendly way that showed respect. People and their relatives were very positive about the care provided by staff and the manager. Two relatives had reservations about the number of care staff on duty.