The Willows Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked at 1 quality statement. This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

People and relatives spoke positively about the care provider by staff and the support they received. They were complimentary about the food served. One person said, “Lovely food, good chef, we get choices, if we don’t like a meal we can have something else.” One relative said, “My [family member] general health has improved since moving into The Willows, [family member] is very well fed with an extremely varied diet.” Another relative told us, “[Family member] has an excellent diet and gets a choice of what they want to eat, they are partial to a bacon sandwich, and they always get one when they ask for one.” All relatives confirmed people were offered choices and an alternative if they did not want what was on the menu for the day. In addition, they told us special diets were catered for. One relative described how their family member required a pureed diet and said, “This is always presented in an appetising way.”

Care staff told us they always met peoples’ needs as outlined in peoples’ care plans. They said they could not administer peoples’ medicines unless they had received training and were competent to do this. Usually it was on senior staff who were able to do this. One staff member said, “I am due to have this training soon. Then I will be able to give medication to people.”

Care plans provided clear information and guidance to inform staff of people’s care and treatment needs such as for details of fortified diets needed. However, there was not sufficient information for the amount of cream to apply to a person or where to apply the cream, and no risk assessment for a blood thinner medicine. The manager swiftly rectified this information. The manager and staff were working with a wide range of health professionals.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.