Martonside Medical Centre

Updated 25 September 2024

Date of assessment: 15 to 22 November 2024. Martonside Medical Centre is an NHS GP practice located in Middlesbrough, opposite the James Cook Hospital. There are moderately higher levels of deprivation in the area. There were approximately 8,000 people registered with the service at the time of our assessment. We conducted this assessment due to receiving information of concern. We assessed 11 quality statements across safe, effective, responsive, and well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment, we found there was a strong focus on safety and saw managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. The provider had clear and effective governance systems, which staff regularly reviewed.

Updated 25 September 2024

There were some mixed views about the quality of their care and treatment. In the National GP Patient Survey 2024, reported experiences of being listened to and involved in decisions about their care, treatment and support were similar to local and England averages. But views on patient continuity, such as being able to see their preferred clinicians were much lower than average. Patients reported overall lower levels of satisfaction with overall experience than average, but the practice’s own survey in November 2024 demonstrated some improvement to patient satisfaction levels.