The Care Quality Commission
  • Doctor
  • GP practice

Martonside Medical Centre

Overall: Good read more about inspection ratings

1a Martonside Way, Middlesbrough, Cleveland, TS4 3BU (01642) 812266

Provided and run by:
Martonside Medical Centre

All Inspections

During an assessment under our new approach

Date of assessment: 15 to 22 November 2024. Martonside Medical Centre is an NHS GP practice located in Middlesbrough, opposite the James Cook Hospital. There are moderately higher levels of deprivation in the area. There were approximately 8,000 people registered with the service at the time of our assessment. We conducted this assessment due to receiving information of concern. We assessed 11 quality statements across safe, effective, responsive, and well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment, we found there was a strong focus on safety and saw managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. The provider had clear and effective governance systems, which staff regularly reviewed.

22 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Martonside Medical Centre on 22 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • That a log is kept in respect of handwritten prescriptions.

  • That all staff know where the spanner to turn the oxygen cylinder on and off is.

  • That relevant staff complete and keep updated with Mental Capacity Act and Deprivations of Liberties training.

  • That a formal induction programme is developed for staff.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice