The Care Quality Commission
  • Doctor
  • GP practice

Spinney Hill Medical Centre

Overall: Good read more about inspection ratings

143 St Saviours Road, Leicester, Leicestershire, LE5 3HX (0116) 319 2568

Provided and run by:
Spinney Hill Medical Centre

All Inspections

During an assessment under our new approach

Date of Assessment: 27 January 2025. Spinney Hill Medical Centre is a GP practice which delivers services to around 21,000 patients under a contract with NHS England. The main site situated is at 143 St Saviours Road, LE5 3HX and a branch site is located at 132 Doncaster Road, LE4 6JJ. The National General Practice Profiles states that 78% of the patient population are Asian, 11% White, 4.5% Black, 2% Mixed and 4% other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the fourth decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.

SAFE: The service had a proactive learning culture and people could raise concerns. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved people in planning any changes.

EFFECTIVE: People were involved in assessments of their needs. Care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent.

CARING: People were treated with kindness and compassion. They treated them as individuals and supported their preferences. People had choice in their care and treatment.

RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People received fair and equal care and treatment.

WELL-LED: Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. There were strong governance procedures for the practice which demonstrated continuous learning, evolving and improving services. Staff understood their roles and responsibilities.

27 November 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Spinney Hill Medical Practice on 27 November 2014. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services for older people, people with long term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows;

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should;

  • Provide complaints information in languages other than English.
  • Consider training for non-clinical and administration staff to encourage and enable them to report significant events.
  • Ensure that written records are maintained of mutli-disciplinary meetings.
  • Develop a system for the chronic disease management of the housebound and those living in care/nursing homes.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice