The Care Quality Commission
  • Doctor
  • GP practice

Knightwick Surgery Also known as Drs Bywater, Salter & Hinton

Overall: Good read more about inspection ratings

The Surgery, Knightwick, Worcester, Worcestershire, WR6 5PH (01886) 821279

Provided and run by:
Knightwick Surgery

All Inspections

During an assessment under our new approach

13 January 2025 to 14 January 2025. Knightwick Surgery is a GP practice and delivers service to 4997 patients under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7 decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the patients using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. The practice had a good learning culture and people could raise concerns. The facilities and equipment were well maintained, and any risks were mitigated. Staff made sure patients understood their care and treatment to enable them to give informed consent. Patients were treated with compassion, kindness, dignity and respect. Patients spoke positively about the support and care staff offered to them. The practice supported staff wellbeing. Staff treated patients equally and without discrimination. Patients were able to access appointments in a timely manner when they needed them. Patients were involved in planning their care and were provided information they could understand. Leaders had clear and effective governance processes. Leaders were visible and knowledgeable, and helped staff develop in their roles. Staff understood their roles and responsibilities and knew who was accountable for each aspect of the service. Staff were very positive about the leadership and told us they felt listened to and supported.

1 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Knightwick Surgery on 1 March 2016. Overall the practice is rated as good.

Our key findings across all of the areas inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Opportunities for learning from incidents were shared with staff during meetings and systems put in place to prevent similar recurrences.

  • Risks to patients were assessed and well managed.

  • There were safe systems in place for dispensing prescribed medicines to patients.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. They were very complimentary about the standards of care they received. Information was provided to help patients understand the services and care available to them.

  • Practice staff worked closely with other organisations and external professionals in planning how services were provided to ensure that they met patient’s needs. Patients with complex needs had care plans in place that were regularly reviewed.

  • The practice had good facilities and was well equipped to assess and treat patient’s needs.

  • As a consequence of feedback from patients and the Patient Participation Group (PPG) practice staff had made improvements to the way it delivered services. The PPG were proactive in representing patients and assisting the practice in making improvements.
  • Senior staff had a clear vision for taking the practice forward which had quality and safety as its priority. Plans for the future were in place to improve patient access to the premises. There was a clear leadership structure and staff felt supported by management. It was evident that there was a strongly motivated staff team.

However, there was an area of practice where the provider needs to make improvement.

The provider should:

  • Review staff understanding of procedures to be followed when checking the quantities of medicines in stock.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice