Knightwick Surgery Also known as Drs Bywater, Salter & Hinton

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved patients in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed patients care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice made sure patients care and treatment was effective by assessing and reviewing their health, care and communication needs with them. Our review of clinical records found overall appropriate monitoring and reviews were in place for people with long term conditions. Patients told us they felt involved in the assessment of their needs and confident that staff understood their individual needs. Reception staff were aware of the needs of their local population. Reception staff used digital flags within the care records system to highlight any specific individual needs, such as the requirement for longer appointments.

The practice had systems and processes in place to ensure staff were up to date with national legislation, evidence-based good practice and legislation. Our review of clinical records showed that people received care, treatment and support that was evidence based and in line with national guidance. The practice held monthly clinical education sessions and GPs met daily to discuss urgent clinical concerns. Regular clinical audits were undertaken which demonstrated care was provided in line with national guidance.

There were effective systems for sharing information with staff and other health and social care professionals such as palliative care team to support patients. This included regular multidisciplinary meetings. Patients told us they felt their care was coordinated and services worked well together.

The practice supported patients to manage their health and wellbeing. We observed posters and leaflets throughout the practice waiting area and on the practice website advising patients on health and wellbeing topics. Staff focused on identifying risks to patients’ health and were able to refer patients to social prescribing teams. Social prescribers worked with other professionals to connect patients to a variety of services to meet their social, emotional and practical needs. This helped patients to improve their health and wellbeing.

The practice routinely monitored patients care and treatment to continuously improve it. Clinical audits were carried out to improve outcomes for patients. Leaders held regular clinical meetings to discuss and share learnings and outcomes from the audits. The practice met national targets for screening and immunisations.

The practice told patients about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood the requirements of legislation and guidance when considering consent and decision making. The practice had an appropriate chaperone policy in place and patients were offered a chaperone. Chaperone posters were on display at the practice. Staff who carried out chaperone duties were trained for the role and had received a disclosure and barring (DBS) check.