Background to this inspection
Updated
7 March 2020
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: This inspection was carried out by one adult social care inspector.
Service and service type: BYS Care & Training Service is a domiciliary care service which is registered to provide personal care and support to people living in their own home.
The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was also the owner of the agency.
Notice of inspection: We gave the service 48 hours’ notice of the inspection visit because we wanted to make sure the registered manager was available on the day of our inspection.
Inspection activity started on 18 February 2020 and ended on 25 February 2020.
What we did before the inspection
Before the inspection visit, we reviewed information we had received about the service. This included information about incidents the provider must notify us of, such as any allegations of abuse.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We visited the office location on 18 February 2020 to see the registered manager and review a range of records which included people's care records, staff files in relation to recruitment and staff training, incident and accident records. We also reviewed a variety of records relating to the management of the service, including quality assurance audits and checks.
After the inspection
We spoke with one person who received care from the service and two relatives about their experiences of the service. We also spoke with two care staff.
We continued to seek clarification from the provider to validate evidence found. We looked at risk assessments, training data, punctuality and attendance records, policies and quality assurance records.
Updated
7 March 2020
About the service
BYS Care & Training Service is a domiciliary care agency which provides care in people’s homes to people with learning disabilities, younger adults and older people. At the time of our inspection the service was providing personal care and support to 4 people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The service first registered with the CQC in April 2019. This inspection on 18 February 2020 was the first inspection for the service.
People’s experience of using this service:
One person who received care from the service and relatives told us they were satisfied with the level of care provided by the service. The registered manager oversaw a service which provided good quality care which was safe, effective, caring, responsive and well led.
Systems were in place to help ensure people were protected from the risk of abuse. Staff were aware of the process for identifying concerns and said that they would report their concerns to the registered manager.
Risks associated with people's care were assessed and effectively reduced. People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection.
Staff received appropriate training and support in their role. They treated people with dignity and respect.
People received care that identified positive outcomes and how these could be met. People were involved in planning and reviewing their care.
People received consistency in the level of care they received. They received care from the same care staff and this ensured staff knew people well and could build positive relationships.
Care support plans were person centred and individualised.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager demonstrated compassion and commitment to the needs of the people as well as the staff who worked for the service. The registered manager promoted transparent communication, honesty and was approachable.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The service was first registered with the CQC in April 2019. This inspection on 18 February 2020 was the first inspection for the service.
Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with the CQC’S scheduling guidelines for adult social care services.
Follow up: We will continue to monitor intelligence we received about the service until we return to visit as per our re-inspection programme. If any concerning information was received, we may inspect sooner.