We carried out a review of the data available to us about BYS Care & Training Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about BYS Care & Training Services Ltd, you can give feedback on this service.
BYS Care & Training Service is a domiciliary care agency which provides care in people’s homes to people with learning disabilities, younger adults and older people. At the time of our inspection the service was providing personal care and support to 4 people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The service first registered with the CQC in April 2019. This inspection on 18 February 2020 was the first inspection for the service.
People’s experience of using this service:
One person who received care from the service and relatives told us they were satisfied with the level of care provided by the service. The registered manager oversaw a service which provided good quality care which was safe, effective, caring, responsive and well led.
Systems were in place to help ensure people were protected from the risk of abuse. Staff were aware of the process for identifying concerns and said that they would report their concerns to the registered manager.
Risks associated with people's care were assessed and effectively reduced. People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection.
Staff received appropriate training and support in their role. They treated people with dignity and respect.
People received care that identified positive outcomes and how these could be met. People were involved in planning and reviewing their care.
People received consistency in the level of care they received. They received care from the same care staff and this ensured staff knew people well and could build positive relationships.
Care support plans were person centred and individualised.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager demonstrated compassion and commitment to the needs of the people as well as the staff who worked for the service. The registered manager promoted transparent communication, honesty and was approachable.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The service was first registered with the CQC in April 2019. This inspection on 18 February 2020 was the first inspection for the service.
Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with the CQC’S scheduling guidelines for adult social care services.
Follow up: We will continue to monitor intelligence we received about the service until we return to visit as per our re-inspection programme. If any concerning information was received, we may inspect sooner.