- Homecare service
Solution Care 247 Northamptonshire
We served a warning notice on Solution Care 247 LTD on 24 January 2025 for failing to meet the regulations related to safe care and good governance.
Report from 16 December 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 8 January to 24 January 2025. Solution Care 247 Northamptonshire is a care at home service providing support to people living in their own homes. At the time of the assessment, 10 people were in receipt of the regulated activity of personal care. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We identified 3 breaches of legal regulation in relation to safe care, consent and good governance. Risks to people were not always assessed or mitigated. People’s medicines were not always administered or managed safely. People’s capacity to consent had been assessed in line with the Mental Capacity Act 2005. The provider’s governance systems did not always identify and address areas of improvement we found during this assessment. Care and support plans were not always updated to provide up to date and accurate information to staff of people’s current care and support needs. However, people received care and support from a group of the same care staff which enabled continuity. There was enough staff to meet people’s needs and staff had received training and supervision to carry out their roles. The provider ensured people were protected from the spread of infections. Leaders ensured the service they provided to people was kind and compassionate. Staff felt confident to speak up and felt supported and listened to. Leaders were open to learn and make improvements at the service. We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
People's experience of this service
People and their relatives were positive about the care and support received from Solution Care 247 Northampton. A person said, “They are kind people (the staff).” People were supported by a regular team of staff who knew them well. A person told us, “Best care company l have had in 15 years.” People had positive outcomes as a result of receiving support from the service. People told us their dignity and privacy was respected by staff. People said staff engaged with them and sought their consent before providing care. A person said, “They (care staff) will always ask me if it is ok to carry out a task and they talk to me.” People knew how to give feedback and told us the service always communicated well. A relative said, “Communication from the company is very good.” While people expressed general satisfaction with their care and treatment, our assessment found elements of care did not meet the expected standards.