Solution Care 247 Northamptonshire

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. People and their relatives gave positive feedback about the carers and the support they received from the service. A relative told us, “[Person's] carer is a lovely, kind lady. She attends his needs with empathy and understanding.” Another relative told us, “They treat him with dignity and respect and they never rush.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People and their relatives told us staff engaged and communicated with them during their care calls which was important to them. People told us they felt staff understood their individual needs and preferences. A person told us, “[Carer] is very nice and does everything for me in the way I like things done.” A relative said, “They are sociable and interact well with [person.] Staff demonstrated they knew people well. A staff member said, “[Person] likes football, he tells me about the games he likes.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People and their relatives told us staff listened to them and respected their choices. A person said, “I have built a good relationship with my carers and have a good team. They are kind and friendly and listen to me.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People were supported by staff that were familiar to them which enabled staff to anticipate and meet people’s needs quickly and in ways that reduced and mitigated people’s discomfort and distress. A relative told us of an instance where a carer phoned them as they felt their relative was unwell. They said, “It is good that the carers know when [person] is out of sorts, that is reassuring “

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. However, records did not always evidence and ensure that staff wellbeing was discussed during one-to-one meetings between the managers and staff. Staff gave us positive feedback about the support they received. A staff member said, “We have reliable managers who are supportive. I feel supported if I need their help they come back to me straight away.”