- Homecare service
Cherish UK Ltd Supported Living
Report from 12 December 2024 assessment
Contents
Ratings
Our view of the service
Cherish UK Supported Living is registered with CQC to provide support for up to 60 people, although not all of these were receiving the regulated activity. Most of the people have a learning disability or autism. The service is located in Leigh, Wigan. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We carried out this assessment between 17 December 2024 and 15 January 2025. The assessment was carried out by 2 adult social care assessors and an adult social care inspector. The inspection was prompted in part by two notifications of incidents following which a person using the service was injured and also assaulted. These incidents are subject to a criminal investigation and as a result this inspection did not examine the circumstances of these incidents. However, the information shared with CQC about the incidents indicated potential concerns about the management of risk, recruitment of staff and safeguarding. This assessment examined those risks potentially presented to other people. We found some improvements were required in areas such as support planning and assessing risk. This was because these were not always in place regarding the support people received. Governance arrangements also required strengthening so that these areas were identified through the services own auditing processes. The registered manager ensured these were put in place during the assessment. During the inspection we spoken with the registered manager, provider representatives, 3 relatives and 3 support staff. We also reviewed 6 care plans and 10 staff recruitment files.
People's experience of this service
Relatives told us they felt people were safe using the service. One relative said, “Yes I do feel (Person) is safe, he is very well looked after.” Relatives felt risk were well managed, although some shortfalls in practices could impact on people’s experience. For example, where risk assessments had not been completed in certain areas. The feedback we received was that there were enough staff working for the service. Everybody we spoke with said they were happy with the care and support provided to people. Staff were described as kind and caring towards people. Staff spoke positively about management and leadership saying they were happy in their roles and received good support regarding their work.