Superhealthcare

Updated 2 September 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses, flats, and specialist housing.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post. The registered manager was also the provider.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider who is also the registered manager would be in the office to support the inspection.

Inspection activity started on 8 August 2023 and ended on 10 August 2023. We visited the location’s office on 8 August 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We contacted 1 person who uses the service and 2 people’s relatives to establish their experience of the care and support provided by the domiciliary care service. We spoke with 1 person who uses the service, 2 people’s relative and 2 members of support staff and the registered manager. We reviewed a range of records. This included 3 people's care records and 1 person’s medication records. We reviewed the service’s staff training plan and staff supervision practices. A variety of records relating to the registered provider’s governance, quality assurance and management of the service were also viewed.

Updated 2 September 2023

About the service

Superhealthcare is a domiciliary care service providing the regulated activity of personal care to people. The service provides support to people in their own home. At the time of our inspection there were 3 people using the service.

People’s experience of using this service and what we found

People told us they were safe and there were no concerns about their safety. Suitable arrangements were in place to protect people from abuse and avoidable harm. Staff understood how to raise concerns and knew what to do to safeguard people. Enough numbers of staff were available to support people safely and since our last inspection to the service, an electronic call monitoring system had been introduced. Risks to people’s safety and wellbeing were assessed and recorded. Appropriate arrangements were in place to ensure people received their medication, records were maintained to a good standard and staff appropriately trained. People were protected by the service’s prevention and control of infection arrangements.

Suitable arrangements were in place to ensure staff were trained. Staff felt valued and supported by the management team. People were supported with their dietary requirement needs. The service ensured they worked collaboratively with others and people were supported to access healthcare services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People and their relatives confirmed they and their family member were treated with care, kindness, respect, and dignity. People were consistently reassuring about staffs caring attitude, confirming there were positive interactions with staff. People told us the service was well managed. Quality assurance arrangements enabled the provider and registered manager to monitor the quality of the service provided and staff performance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Requires Improvement [Published June 2023].

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since 4 June 2021. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

We carried out an announced comprehensive inspection of this service in April 2023. Breaches of legal requirements were found relating to the provider’s governance arrangements and recruitment practices and procedures.

The provider completed an action plan after the last inspection to show what they would do and by when to improve their medicines management and governance and quality assurance arrangements.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions of Safe, Effective and Well-led which contain those requirements.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Superhealthcare on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.