Beaumont House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control and make decisions about how their support was provided. Staff ensured people’s dignity was not compromised and supported people kindly and with compassion. Kindness, compassion and dignity was the only quality statement looked at under caring during this assessment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives told us staff treated them with dignity, kindness and compassion. A person we spoke with said, “The staff are so lovely”. A relative we spoke with echoed this feedback, “Staff are all very obliging and nice to my relative.”

Staff told us they treated people with kindness, compassion and dignity. A staff member we spoke with told us of the ideas they had to improve the experience of people living with dementia at the home. They told us how important their role was in ensuring people’s dignity was maintained. Ther management team spoke passionately about the care they provided. They told us providing a warm, kind and caring environment for people was their goal.

We spoke with 2 professionals during our assessment. None of professionals we spoke with raised any concerns about the kindness and compassion of staff. They told us staff were kind on their visits to the service.

We observed all staff to treat people with kindness and compassion. We found staff asked people for consent before providing any care and support. We observed a coffee morning for people and their relatives, staff displayed warm and kind interactions to all people and their relatives. Where people needed extra support to maintain their dignity, we saw staff acted quickly to ensure their dignity was not compromised. This was the only quality statement looked at during this assessment.