Updated 22 February 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one adult social care inspector.
Service and service type:
Coalpit Flats provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was announced. We gave the manager 24 hours’ notice of the inspection visit because the service is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
Inspection site visit activity started on 24 January 2019 and ended on 28 January 2019. It included visiting the office location and talking to people and their relatives by telephone. We visited the office location on 24 January 2019 to see the manager and office staff; and to review care records and policies and procedures.
What we did:
Prior to the inspection, we looked at the information we held about the service and used this to help us plan our inspection. We looked at notifications that we had received about events that had happened at the service, which the provider is required to send to us by law. These included notifications about deaths, serious injuries and safeguardings. We also considered the Provider Information Return (PIR). This is information we ask the provider to send to us at least annually to give us key information about the service such as what it does well and any improvements they plan to make.
During the inspection visit, we spoke with one person who used the service and observed the interactions between people and staff in communal areas of the service. We spoke with two members of support staff, a team leader and the registered manager. We looked at one person’s care and medicine administration records and records that related to the management and running of the service such as audits.
Following the inspection visit, we spoke with three relatives of people who used the service by telephone.