The Grange - Care Home Physical Disabilities

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their loved ones told us staff were kind and caring. People were supported to develop, regain and maintain their independence. Staff helped people with choices and checked back in to ensure they knew all of the options available to them.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff helped them to choose how they wanted to spend their day and how they received their care and support. People told us they could spend time in communal areas with others or in private in their bedroom. One person said, “Staff are really nice and brilliant. They are caring, I really love the staff.” “I feel my loved one [name] is safe living there they have bent over backwards for them, they couldn’t be more accommodating for their needs. The care is provided with exactly what they need, those guys [staff] up there do a great job.”

People were supported by staff to maintain relationships. Staff told us visitors came to the home whenever they wanted. Relatives told us they were welcomed into the home. The registered manager was confident in the staff approach to ensure the person was always at the centre of their care and support. A member of staff told us, “Residents can communicate their needs. When they voice stuff, it is listened to and actioned. Staff are not shy to bring things up, we are the voice for the people. I’ll never stop being a voice for the residents.”

We observed staff offering choices to people throughout the day, this included for meals, activities and personal comfort. Staff had taken on a supportive role to aid people’s independence in a respectful and encouraging way.

People’s needs were detailed in their support plans. There were opportunities for people to participate in a wide range of activities within the home, these took place both inside and outside of the home. The provider had oversight with a dedicated member of the team who was responsible for activity and occupation, but all staff supported people throughout the day. Activities and events within the home were developed from the needs and wishes of people and displayed for everyone to see in the main communal areas. A member of staff said, “It’s so important to promote independence and not lose it. I get people to do things for themselves. So important to get people involved.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.