The Grange - Care Home Physical Disabilities

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to live their lives the way they wanted to. Policies and procedures in place meant people were at the centre of all processes within the home. Individuality was celebrated.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives were confident they were treated fairly, and their rights were respected. One person said, “Staff are doing a super job here.” Another person told us, “I am quite happy with what the staff are doing, they are keeping us safe, well groomed, tidy and everything else.”

Staff had access to various ways of raising concerns about care and treatment which discriminates. Staff training, guidance and monitoring meant staff were consistently reminded of their responsibilities to always ensure inclusivity. The registered manager and provider fully supported this approach within the home.

Policies and procedures underpinned working practices within the home, and this was supported by training and ongoing monitoring.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.