Archived: Transform Hospital Group Nottingham

Updated 17 August 2022

Transform Hospital Group Nottingham is an independent health clinic which is part of a group of services under the provider of Transform Hospital Group Limited. The provider is located at 192 Altrincham Road, Manchester, Lancashire, M22 4RZ. Transform Hospital Group Limited has eleven regional clinics and two hospital locations in Manchester and Bromsgrove.

For this inspection we visited the clinic in Nottingham at:

Transform Hospital Group Nottingham

21 The Triangle,

NG2 Business Park

Nottingham

Nottinghamshire

NH2 1AE

The Nottingham clinic provides services for patients who are 18 years of age or older, with surgical procedures being delivered at their hospital locations. Transform Hospital Group Nottingham provides a range of services including pre- and post-operative care to cosmetic and bariatric surgery patients in an outpatient setting, in addition to weight management services and other aesthetic services. The service is registered with the Care Quality Commission for the treatment of disease disorder or injury and surgical procedures.

The clinic is located within a business park and is on the first floor of a building. There is a lift available to meet the needs of those who may have mobility issues.

The clinic operates Monday between 8.30am and 7pm, Tuesday between 8.30am and 6pm and Wednesday to Friday between 8.30am and 5pm with some flexibility dependent on surgeons working hours.

The clinic is led by a clinic manager and includes a team of nurses and administration staff. Consultant surgeons who attend the clinic work across the providers other clinics and hospitals on sessional basis.

How we inspected this service :

We inspected this clinic by requesting information from the provider before attending the clinic. A site visit was undertaken where we interviewed staff, reviewed documentation and consultation records and spoke with patients. Further interviews were conducted following the site visit with clinic staff.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 17 August 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Transform Hospital Group Nottingham on 26 July 2022. This was as part of our inspection programme; the service had not previously been inspected or rated.

The provider Transform Hospital Group Limited operates from eleven clinics and two independent hospitals across England. Normally, patients choose from one of the two hospitals where they would like to undergo any surgical procedure linked to their treatment. As part of this model of care, the Transform Hospital Group Nottingham clinic providers a range of services including pre-and post-operative care to cosmetic and bariatric surgery patients in an on-outpatient setting. The clinic also carried out vaser liposuction.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At Transform Hospital Group Leeds

Provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• There were systems in place to review and investigate events and incidents when things went wrong or did not meet the required standards. Lessons learned were shared and the provider identified themes and took action to improve quality and safety.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with respect and involved them in decisions about their care.
• Patients were able to access care and treatment in a timely way.
• Quality checks and audits led to improvements in services and patient outcomes.
• Patient consent to care and treatment was obtained and recorded in line with national guidance and best practice.
• Management and governance systems in place promoted the delivery of high-quality, person-centre care.
• Patient satisfaction with services provided was generally positive.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care