Sapphire Clinics (London) Limited Also known as Curaleaf Clinic

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We rated the service as good for providing a Responsive service. We assessed 1 quality statements for responsive, namely person centred care. The clinic had developed systems which enabled patients to book and request appointments via an electronic patient app. They could also send information to patients in accessible formats which included large print and braille. For patients who do not speak English fluently they could request an interpreter.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Leaders proactively sought ways to address any barriers to improving people’s experience. Correspondence was sent electronically but upon patient request they would send the information in accessible formats which included large print and braille. For patients who do not speak English fluently or are deaf, interpreters were available to ensure effective communication and the clinic made use of the chat function on their cloud based communication platform. Patients also have the option to have a chaperone present at any appointment and have flexibility to book an appointment when is suitable for them and with a clinician of their choice.

Staff and leaders told us they had a patient-led system where people could initially self-refer and once they had been accepted by the service they could use the patient app or portal to make appointments, order prescriptions and cease treatment. They said the clinic’s software was linked to the pharmacy to allow patients and clinicians to access information around prescription history, payment, dispensing and additional tracking information. The patient app also allowed patient access to multiple key documents. Appointments could be scheduled up to 3 months in advance for all follow-up consultations and up to 2 months in advance for initiation consultations. Patients could request to be seen face to face or virtually.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.