The Care Quality Commission
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  • Care home

Cranwell Court

Overall: Good read more about inspection ratings

Cambridge Road, Grimsby, South Humberside, DN34 5EP (01472) 278479

Provided and run by:
H I C A

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Date of Assessment: 8 January 2025. Cranwell Court is a care home registered to provide accommodation for persons who require personal care, for up to 58 people, including people living with dementia, physical disabilities and younger adults. At the time of our assessment there were 47 people using the service. The service was last inspected in April 2022, no change to the overall rating of Good was made during that inspection. We completed this responsive assessment under our new methodology. The assessment was prompted in part by notification of an incident following which a service user died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of Legionella. This assessment examined those risks. This assessment was completed by 1 inspector. We assessed 2 quality statements within 2 key questions. We spoke with 4 people who lived at the home. We spoke with 8 staff including an operations manager, registered manager, deputy managers, care assistants and maintenance staff. Staff were attentive to people’s safety; however, improvements were required in risk management of safe environments. Systems to assess, monitor and improve the quality and safety of the service were operated; however, some improvements were required in ensuring timely action was taken. We observed positive, warm and respectful interactions between people using the service and staff. Staff felt supported and told us they would feel confident raising any concerns or issues.

27 April 2022

During a routine inspection

About the service

Cranwell Court is a residential care home providing personal care for up to 58 older people, people with dementia and younger adults in one adapted building over two floors. At the time of our inspection there were 55 people living at the service.

People’s experience of using this service and what we found

People told us they felt safe and well cared for, staff knew their individual needs well. People and their relatives said they could always go to a staff member or the registered manager if they had any concerns. They spoke positively of staff and management and their overall experience of the care provided.

People received support from staff who were recruited safely and received regular supervision to monitor their performance. Staff attended an induction programme and received ongoing training to support them

to carry out their roles effectively. The provider used a dependency tool to ensure there were enough staff to support people’s needs.

Medicines were managed safely and administered by trained staff.

The premises were clean and tidy, people's rooms were personalised, and communal areas were homely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

People received a caring and effective service. People's needs were assessed and there were care plans in place, with information for staff about people's needs and preferences.

People told us staff were friendly and respectful and their privacy and dignity was respected and we observed positive interactions with staff. Staff were also responsive to people's individual needs they encouraged them to be as independent as possible and put them at ease when providing support with personal care.

Staff supported people to access healthcare professionals when required and had positive working relationships with external agencies ensuring that people's needs were met in a timely manner.

Any complaints people raised were investigated and responded to. There was an effective quality monitoring system, which ensured checks and audits were carried out, people's views were obtained and listened to and shortfalls were addressed. Accidents and incidents were analysed so that lessons could be learned. The provider had oversight of the service and completed regular checks.

The service benefitted from an experienced registered manager and deputy managers, who promoted a positive, person-centred culture. Staff felt supported and enjoyed their work. They spoke warmly about the people they cared for.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 15 November 2019 and this is the first inspection.

The last rating for the service under the previous provider was Good, published on 30 October 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

23 February 2021

During an inspection looking at part of the service

Cranwell Court is a 'care home' providing personal care for up to 56 older people, people with dementia and younger adults in one adapted building over two floors. At the time of our inspection there were 41 people living at the service.

We found the following examples of good practice.

The home had remodelled rooms to provide changing facilities for staff.

Staff had access to appropriate Personal Protective Equipment (PPE) and multiple donning and doffing stations were available across the home.

Staff and people using the service were tested regularly for COVID-19 and clear information maintained in relation to when periods of isolation started and finished for both people using the service and staff.

Lateral flow tests were undertaken by relatives prior to visits, they were also provided with appropriate PPE, had temperatures taken and completed health questionnaires.

Furniture in communal areas was arranged to support social distancing and enabling people to use the areas safely.