We carried out a review of the data available to us about Cranwell Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Cranwell Court, you can give feedback on this service.
Cranwell Court is a residential care home providing personal care for up to 58 older people, people with dementia and younger adults in one adapted building over two floors. At the time of our inspection there were 55 people living at the service.
People’s experience of using this service and what we found
People told us they felt safe and well cared for, staff knew their individual needs well. People and their relatives said they could always go to a staff member or the registered manager if they had any concerns. They spoke positively of staff and management and their overall experience of the care provided.
People received support from staff who were recruited safely and received regular supervision to monitor their performance. Staff attended an induction programme and received ongoing training to support them
to carry out their roles effectively. The provider used a dependency tool to ensure there were enough staff to support people’s needs.
Medicines were managed safely and administered by trained staff.
The premises were clean and tidy, people's rooms were personalised, and communal areas were homely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported
this practice.
People received a caring and effective service. People's needs were assessed and there were care plans in place, with information for staff about people's needs and preferences.
People told us staff were friendly and respectful and their privacy and dignity was respected and we observed positive interactions with staff. Staff were also responsive to people's individual needs they encouraged them to be as independent as possible and put them at ease when providing support with personal care.
Staff supported people to access healthcare professionals when required and had positive working relationships with external agencies ensuring that people's needs were met in a timely manner.
Any complaints people raised were investigated and responded to. There was an effective quality monitoring system, which ensured checks and audits were carried out, people's views were obtained and listened to and shortfalls were addressed. Accidents and incidents were analysed so that lessons could be learned. The provider had oversight of the service and completed regular checks.
The service benefitted from an experienced registered manager and deputy managers, who promoted a positive, person-centred culture. Staff felt supported and enjoyed their work. They spoke warmly about the people they cared for.
For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 November 2019 and this is the first inspection.
The last rating for the service under the previous provider was Good, published on 30 October 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
The home had remodelled rooms to provide changing facilities for staff.
Staff had access to appropriate Personal Protective Equipment (PPE) and multiple donning and doffing stations were available across the home.
Staff and people using the service were tested regularly for COVID-19 and clear information maintained in relation to when periods of isolation started and finished for both people using the service and staff.
Lateral flow tests were undertaken by relatives prior to visits, they were also provided with appropriate PPE, had temperatures taken and completed health questionnaires.
Furniture in communal areas was arranged to support social distancing and enabling people to use the areas safely.