• Doctor
  • Independent doctor

MyHealthcare Clinic - Wimpole Street

Overall: Good read more about inspection ratings

18 Wimpole Street, Lower Ground Floor, London, W1G 8GD (020) 7099 5555

Provided and run by:
MyHealthcare Clinic Ltd

Latest inspection summary

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Background to this inspection

Updated 12 October 2022

MyHealthcare Clinic - Wimpole Street provides face-to-face and remote GP services for children and adults. Home visits are undertaken rarely in urgent circumstances and telephone appointments are offered where necessary for pre-registered patients only. Services include blood tests, cervical screening, and travel and childhood immunisations.

The provider is registered with the Care Quality Commission (CQC) for the regulated activities of Treatment of Disease, Disorder or Injury, Diagnostic & Screening Procedures and Surgical Procedures. The CQC Registered Manager is also the Lead GP. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service sees up to 50 patients per month and shares its systems and processes, including its cloud-based IT system with the provider’s two other locations that are based in Fulham and Wandsworth. MyHealthcare Clinic - Wimpole Street is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 such as physiotherapy and podiatry. These types of arrangements are exempt by law from CQC regulation. Therefore, we were only able to inspect Therefore, we were only able to inspect some of the services which are provided to patients. The provider has an in-house dental service offering preventive, specialist and cosmetic dental and hygienist services at the same location, dental services were not included within the scope if this inspection. This report and ratings reflect the MyHealthcare Clinic - Wimpole Street GP services only and the dental service report can be found on the CQC website.

The service has one clinical and one non-clinical director. The GP service staff includes a lead GP, two other GPs and one practice nurse. The services are supported by a practice manager, a receptionist and administrative support staff. Those staff who are required to register with a professional body were registered with a licence to practice. The service operates from 8am to 6pm Monday, Tuesday, Wednesday, Thursday and Friday. The clinic does not offer out of hours services.

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Gathering information through staff interviews on site and through video conferencing.
  • Completing clinical records reviews and discussing findings with the provider.
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A site visit.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Good

Updated 12 October 2022

Please note this report and ratings reflects the MyHealthcare Clinic - Wimpole Street GP services only. The dental service report can be found on the CQC website.

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at MyHealthcare Clinic - Wimpole Street at Lower Ground Floor, 18 Wimpole Street, London, W1G 8GD to enable the Commission to provide a quality rating for the services provided. The service provides online and in-person General Practice (GP) consultations for adults and children including travel immunisations.

Our key findings were:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

  • Review systems to ensure improved arrangements for safe medicines management are sustained; such as for emergency medicines risk assessment, and prescriptions security and monitoring.
  • Monitor and review improvedtranslation services arrangements for patients.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services