Updated 12 October 2022
MyHealthcare Clinic - Wimpole Street provides face-to-face and remote GP services for children and adults. Home visits are undertaken rarely in urgent circumstances and telephone appointments are offered where necessary for pre-registered patients only. Services include blood tests, cervical screening, and travel and childhood immunisations.
The provider is registered with the Care Quality Commission (CQC) for the regulated activities of Treatment of Disease, Disorder or Injury, Diagnostic & Screening Procedures and Surgical Procedures. The CQC Registered Manager is also the Lead GP. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service sees up to 50 patients per month and shares its systems and processes, including its cloud-based IT system with the provider’s two other locations that are based in Fulham and Wandsworth. MyHealthcare Clinic - Wimpole Street is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 such as physiotherapy and podiatry. These types of arrangements are exempt by law from CQC regulation. Therefore, we were only able to inspect Therefore, we were only able to inspect some of the services which are provided to patients. The provider has an in-house dental service offering preventive, specialist and cosmetic dental and hygienist services at the same location, dental services were not included within the scope if this inspection. This report and ratings reflect the MyHealthcare Clinic - Wimpole Street GP services only and the dental service report can be found on the CQC website.
The service has one clinical and one non-clinical director. The GP service staff includes a lead GP, two other GPs and one practice nurse. The services are supported by a practice manager, a receptionist and administrative support staff. Those staff who are required to register with a professional body were registered with a licence to practice. The service operates from 8am to 6pm Monday, Tuesday, Wednesday, Thursday and Friday. The clinic does not offer out of hours services.
How we inspected this service
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
- Gathering information through staff interviews on site and through video conferencing.
- Completing clinical records reviews and discussing findings with the provider.
- Reviewing patient records to identify issues and clarify actions taken by the provider.
- Requesting evidence from the provider.
- A site visit.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.