Archived: MyHealthcare Clinic - Wimpole Street

Please note this report and ratings reflects the MyHealthcare Clinic - Wimpole Street GP services only. The dental service report can be found on the CQC website.

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at MyHealthcare Clinic - Wimpole Street at Lower Ground Floor, 18 Wimpole Street, London, W1G 8GD to enable the Commission to provide a quality rating for the services provided. The service provides online and in-person General Practice (GP) consultations for adults and children including travel immunisations.

Our key findings were:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

• Review systems to ensure improved arrangements for safe medicines management are sustained; such as for emergency medicines risk assessment, and prescriptions security and monitoring.
• Monitor and review improvedtranslation services arrangements for patients.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services