Archived: Penk Ridge 26

Updated 30 June 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 23 May 2018 and was unannounced. The inspection was carried out by one adult social care inspector.

Before the inspection, we reviewed all the information we held about the service including previous inspection reports and notifications received by the Care Quality Commission. A notification is information about important events which the service is required to tell us about by law. Prior to the inspection we reviewed information included on the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help us decide what areas to focus on during our inspection. Following the inspection we asked for and received further information from the regional manager and registered manager.

Not all people living at Penk Ridge 26 were able to share with us their experiences of living at the service. Therefore we spent time observing staff with people in communal areas. We spoke with three care staff, the registered manager and the provider’s regional manager. We spoke with a relative of one person and we received feedback about the service from a GP who provides healthcare to people living there.

We reviewed records which included two people’s care and support plans, two staff recruitment and supervision records, and the medication administration records of two people. We reviewed staff training records, feedback from satisfaction surveys, staff meeting minutes, quality assurance documents and other documents relating to the management of the home.

Updated 30 June 2018

Care service description

Penk Ridge 26 is a residential care home for three younger adults with complex autism. At the time of our inspection two people were living at this service. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated Good

People were protected against the risk of potential abuse. Staff had the knowledge to identify safeguarding concerns and risks to people’s health and wellbeing and acted on these to keep people safe.

People were supported by sufficient, consistent and familiar staff who knew people well and completed training in order to meet people’s needs effectively.

Procedures were in place and followed to safely support people with their medicines, prevent the risk of infection and to keep people safe in an emergency situation.

Incidents and accidents were recorded and monitored to keep people safe and prevent a reoccurrence.

Staff were supported in their role through training, supervision and team meetings. Current guidance and best practice information was used to support staff to deliver effective care.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported to have enough to eat and drink. People received healthcare support as required. The service worked with other healthcare professionals to plan effective care and support and achieve positive outcomes for people.

Staff understood the value of building positive relationships with people and responded to people’s individual and diverse needs in a kind and compassionate way. People were treated with dignity and respect and were supported to take part in decisions about their care and treatment using their preferred methods of communication.

People’s care and support needs were assessed and person centred care plans were developed to meet people’s needs. People were supported to follow their interests, take part in social activities and maintain their important relationships and independence as far as possible.

A procedure was in place to ensure any complaints received were managed appropriately. Staff understood how people may express dissatisfaction and acted to address any issues for people.

Quality assurance systems were in place to monitor the quality of service being delivered and the running of the home. The provider and registered manager promoted an open and inclusive learning culture which focused on delivering person centred and responsive care for people.