- Community substance misuse service
Cranstoun Worcestershire
Report from 7 February 2024 assessment
Contents
Ratings
Our view of the service
Cranstoun Worcestershire provides support to young people under 18 and adults that struggle with drug or alcohol intake. The service also supports young people and adults who are affected by someone else's drug or alcohol use. Cranstoun Worcestershire operates services across Worcestershire. The central hub is in Worcester, from where services and interventions are delivered across 6 districts, via shared care and community outreach locations. The service was registered with the Care Quality Commission (CQC) on 10 June 2020 for the treatment of disease, disorder or injury and diagnostic and screening procedures. This was following a merger with the previous provider Swanswell Worcestershire. The service had not been assessed since its new registration as Cranstoun Worcestershire. This assessment was a combination of onsite and offsite assessment. Assessment activity started on the 28 February 2024 and ended on 7 March 2024. We spoke with 7 staff and 4 clients.
People's experience of this service
We spoke with 4 clients onsite. All clients interviewed felt that they were supported by competent staff. One client stated that professional help was always available. All clients interviewed stated that they had been involved in their assessment and risk management process. One client stated that staff were supportive. Another client stated that the care and risk planning process was a 50:50 split between the client and their worker. Clients were involved in all prescribing decisions. Providing information: Patients stated that they could access information about detox on the phone. Clients stated that they had access to a range of leaflets and that information was available to clients via 2 screens which were situated within the main reception area. Two clients stated that they could access information via their key worker. One client stated that leaflets in GP surgeries would be helpful as not many people know the service is available.