Cranstoun Worcestershire

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Clients spoke positively about how staff support them through their treatment journey. Clients individual needs and preferences are understood and these are reflected in their care, treatment and support. Staff and leaders stressed the importance of care delivery being client led. Staff were committed to client focused care and treatment, education and ongoing support.

This service scored 0 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. There is no score yet for this quality statement for Caring.

We did not look at Treating people as individuals during this assessment. There is no score yet for this quality statement for Caring.

Clients were supported to have choice and control over their own care and make decisions about there care and treatment. One client stated that staff were polite and made them feel at ease. One client stated that staff were available to talk, were approachable and non-judgemental. One client described staff as being caring and they talked things through with the staff member. Clients told us they were involved in their care plans and stated staff discuss their options with them.

Staff were passionate about high standards of care delivery. Staff treated clients with compassion and kindness. They understood the individual needs of clients and supported clients to understand and manage their care and treatment. Staff went the extra mile with patients who were of no fixed abode supporting them to find accommodation and taking clients into a warm environment for hot drinks. Staff gave clients help, emotional support and advice when they needed it.

We did not look at Responding to people’s immediate needs during this assessment. There is no score yet for this quality statement for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. There is no score yet for this quality statement for Caring.