MUTEURO LIMITED

Updated 24 March 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

Consisted of one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 25 February 2022 and ended on 04 March 2022 when final inspection feedback was provided. We visited the location’s office on 28 February 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with the registered manager and two members of care staff. We reviewed one person’s care records. We looked at staff files in relation to recruitment and staff supervision. We reviewed a variety of records relating to the management of the service, including policies and procedures. We spoke with one person who use the service and one relative.

Updated 24 March 2022

About the service

MUTEURO LIMITED provides domiciliary care services to people living in their own homes. At the time of the inspection, the service provided care and support to two people, of those, one person was receiving a regulated activity of ‘personal care.’ CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.

People’s experience of using this service and what we found

We received positive feedback about the standard of personalised care provided. One person told us the staff put them at ease, maintained their dignity and supported them to be as independent as possible. The person’s relative told us the staff also checked on their well-being during the care visits completed at their home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had the required governance systems and processes in place, to maintain people’s safety, but also to ensure they had the right processes in place as their service expanded.

Systems were in place to monitor the timing, duration and frequency of care visits, to ensure visits were not missed and to maintain staff safety when working alone. Feedback received confirmed care visits ran on time.

We have made some recommendations in relation to the service’s recruitment processes, to support the service to ensure, going forward, these are in line with recognised best practice, and in relation to further developing aspects of their risk assessment documentation.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update This service was registered with us on 03 August 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.