Helping Hands Hungerford

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their relatives told us staff were caring, respected their choices, and promoted people's independence.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Care plans contained clear and comprehensive guidance for staff to enable them to promote peoples' independence. Peoples' choices and preferences were documented, and care plans clearly indicated where people were independent, and where they needed support.

Staff we spoke with told us they received the training they need to meet people's needs, choices and preferences. Staff received training in the Mental Capacity Act (MCA) and understood the principles of the MCA.

People we spoke with expressed they had choice and control over their care, treatment and well-being.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.