Helping Hands Hungerford

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People's care plans were person centred, and contained protected characteristics. People were treated as individuals, and their views were sought and listened to.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The registered manager sought information pertaining to people's backgrounds during the initial assessment, and people's preferences were taken into account.

People's experiences were sought by the management team in ways that were accessible to them. Where people needed information in another format, this was provided, and people we spoke with knew who to contact if they had a concern. Concerns were dealt with effectively to prevent the risk of recurrence. The provider shared with us several compliments they had received. This included "Overall there is a level of kindness and care there that you can’t quantify."

The registered manager understood her responsibilities in relation to ensuring people from all backgrounds received high quality care. The registered manager expressed that she encouraged all staff members to endeavour to provide high quality care to all people who used the service. Staff received training in equality and diversity to provide them with guidance and supporting people with protected characteristic needs such as disability, cultural needs or needs relating to their sexuality. Lessons learned from concerns raised were shared with staff to ensure people continued to receive good quality care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.