- Homecare service
Bkind Care Ltd
Report from 14 February 2024 assessment
Contents
Ratings
Our view of the service
Bkind Care Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. The assessment commenced on 21 February 2024 and was completed by 8 March 2024. The assessment included a site visit to the service on 21 February 2024, 27 February and 28 February 2024. We looked at 17 quality statements including, Safeguarding, involving people to manage risks, Safe and effective staffing, Medicines optimisation, Independence choice and control, Equity in experiences and outcomes, Shared direction and culture, Capable, compassionate and inclusive leaders, Freedom to speak up, Workforce equality, diversity and inclusion, Governance, management and sustainability. The overall rating at this assessment is requires improvement. We found 4 breaches of legal regulations in relation to person centred care, staffing, safe care and treatment and good governance. Risks to people’s safety and welfare were not always assessed to mitigate the risk of harm. Person centred care plans were not in place to inform staff practice. Staff did not have adequate training; supervisions and recruitment files were not robust. Medicines were not managed safely. Governance systems had not been effective in identifying the shortfalls we found at this assessment. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We received mixed feedback from people about their experiences with the service. Some people told us staff did not always stay their allocated times and weren’t considerate of their wishes, whilst others told us staff were kind and treated them with respect. Reviews of care had not taken place with people to develop person centred care plans and people’s needs were not always known by staff. People told us feedback had not been sought by the provider to make improvements within the service.