Great Western Hospital

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Within this key question, we looked at one quality statement relating to governance, management, and sustainability. We found a range of effective governance systems in place which were used to shape and deliver good quality care. There were some concerns around the storage of records throughout the division which impacted confidentiality of patient information.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The trust had a clear governance structure for the division, covering risk, quality, performance, finance, strategic initiatives, and high-level governance. We reviewed meeting minutes and found concerns were escalated appropriately, minutes were comprehensive, and actions were detailed with clear ownership. However, nursing notes were stored on wall rails in corridors, raising confidentiality concerns. This practice was confirmed to be a carryover from the pandemic and would be reviewed. On Neptune Ward, paper patient records couldn’t be stored securely due to a broken portable storage cupboard. This issue was raised and addressed with a request for a new unit or lock repair.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.