- Community healthcare service
Redcar Primary Care Hospital
All Inspections
8 -10 June and 21 June 2016
During an inspection looking at part of the service
17 February 2014
During a routine inspection
Teams of CQC staff have inspected all the locations and these teams included specialist advisors and experts by experience. Throughout the two years we have held regular meetings with Trust representatives and discussed work the Trust is completing to maintain and improve their service. We have found that over the two years the Trust has remained compliant with all the regulations.
Our central analytic team have constantly reviewed the data the Trust has submitted to the various bodies overseeing their work and used this to assess the performance of the Trust. The central team have also compared this information on performance against other Trusts both in the North East, across the country and against Trusts with similar size populations and services. The last published risk rating for the Trust placed them in band 6, which is the lowest risk rating.
We found that the Trust's quality assurance system was effective. It covered all aspects of the service and did not lose sight of the needs of the patients using the community services.
14, 15 January and 5 February 2014
During a routine inspection
We spoke with 14 patients and five relatives who were in the ward and other clinical departments. Some of the patients were not able to discuss their experiences so we observed how these people's needs were met.
Patients and relatives told us that they thought the care they received was excellent. People said, 'The nurses treat me with respect and will get me anything I need', 'The hospital is second to none and the care is fantastic' and 'The care is absolutely fantastic, nothing is too much trouble and that includes the night staff, the staff are marvellous'.
We observed that staff were extremely empathetic, considerate and were sensitive to patients. We noted that on the ward staff needed to ensure they transposed the information from the medical records and handover document to the nursing records. We found that the medicines were managed safely.