Saint Francis Hospice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The hospice demonstrated a strong focus on providing consistent, person-centred care with processes to allow continuous improvement. Handovers and multidisciplinary meetings covered aspects involving patient outcomes and performance with patients psychological and emotional needs being highlighted. Staff were well-trained to manage complaints and demonstrated a good understanding on incident reporting. Learning was emphasised and shared through various channels to ensure improvement. Regular audits and participation in Hospice UK benchmarking reflected a commitment to evidence-based practice.

This service scored 96 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

Patients were receiving consistent, person-centred care and felt confident in raising concerns where necessary. Patients explained how staff regularly engaged with them, discussing physical and mental wellbeing.

Staff understood the policy on complaints and knew how to manage them. Staff had a good awareness of how to report incidents and raise concerns. Staff told us they were encouraged to report incidents and learning was shared. We observed multidisciplinary meetings where patient outcomes, performance and family support were discussed, ensuring a holistic approach to care. These meetings were attended by a wide range of staff who were encouraged to contribute and share insight. At handover meetings, staff routinely referred to the psychological and emotional needs of patients, and their relatives and carers, ensuring a holistic approach to care. The hospice had a clear patient-centred culture and staff had access to and consistently referred to patient specific information through iCare.

The hospice promoted a culture of continuous learning and facilitated learning being shared amongst staff to improve outcomes and best practice. Managers explained how learning was being shared through various avenues including emails, team meetings, handovers and information boards. The hospice participated in Hospice UK benchmarking for falls, pressure ulcers and medication incidents. Repeated and comprehensive audits were carried out, ensuring clinical compliance in key areas including pain management and infection prevention.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.