Sowa

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

During our assessment of this key question, we found the quality-of-care records were not always consistent, but this did not affect the quality of care people received. Relatives provided positive feedback about the care received by their loved ones.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People did not raise any concerns in relation to experiencing inequality in their experiences or outcomes. One relative told us the provider supplied staff who were able to speak the same language as their relative and other feedback received was collectively positive.

The registered manager demonstrated a good understanding of people's needs and described to us how care was planned and delivered around their needs. However, we found the services own policies and procedures were not always being followed.

In our review of people's care records, we found the quality was inconsistent. We found examples where care was planned around their needs, but we also found examples were care plans were either not detailed or not in place. We did not find evidence of the quality of care records impacting on the quality of the care received by people and relatives gave us positive feedback about the care received by their loved ones. We also found records of mental capacity assessments and best interest’s decisions were not always fully completed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.