Cornerways

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed how the service ensured people had independence, choice and control during their treatment. Staff personalised their treatment interventions based around what people wanted to achieve. Feedback received from people evidenced that staff showed compassion, dignity and respect, and provided responsive, practical and emotional support as appropriate.

This service scored 90 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Feedback given by people who used the service was highly positive. Post treatment feedback questionnaires clearly evidenced how the service had promoted people’s independence. Comments received from people who used the service included “Life is a lot easier after treatment and being sober is fantastic” and “I came here and managed to get my life back”. We saw evidence of people’s requests to attend appointments and community activities arranged by staff, effectively promoting choice and independence.

Leaders told us how the service user guidebook and individual care plans were used to ensure people’s independence, choice and control were promoted. This was balanced against aspects of safety relating to individual treatment pathways people were on.

Processes were in place to routinely collect feedback from people using the service. Regular meetings were held by staff to respond to issues raised. The service had a detailed welcome pack and assigned staff to be key workers.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.