Cornerways

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed the equity in experience and outcomes. People using the service told us staff treated them fairly and equally. Risk management plans reflected the diverse needs of people, and showed pathways that were expected to be followed to facilitate successful discharge.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We reviewed post treatment feedback collected by the provider which showed overwhelmingly positive responses from those who used the service. People felt their care pathway was individualised to meet their needs and those who required adjustments were involved in planning this. Advocacy was available when required to ensure people had their voice heard.

Staff and leaders explained how the service ensured people with specific needs were able to receive adjustments to their care needs. The service respected peoples protected characteristics and made reasonable adjustments where required. Staff gave examples which included facilitating a person to receive their care and treatment in another Streetscene service which supported other people closer to their age. This provided the person with opportunities to engage and share experiences with peers which aided their recovery experience.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.